Services & Cost
Freelance administration, operational support, bookkeeping, inbox and diary management for busy professionals and small businesses.
From managing schedules and organising emails to handling data entry and invoicing. Whether you need ongoing support on a long term basis, or for any short term projects.
Ad-hoc
£35ph
Charged by the hour.
If you’re unsure of how much or how frequently you may need help, adhoc can be a great starting option.
*Billed (in advance) on request of time.
Monthly Retainer
£30ph
A retainer means you are booking and retaining my time each month. You are paying for the reassurance that I have availability for you.
We can discuss how many hours per month are needed to suit you, and you can adjust your hours month-by-month based on your needs.
Minimum commitment of 10 hours per month and minimum 2 months.
*Billed (in advance) on 20th of each month for the month ahead.
Below are tasks I can assist you with, but it's certainly not an exhaustive list.
If there's something specific you're looking for that's not mentioned, please don't hesitate to reach out!
Administration
Document management; organising, updating, and maintaining files and records
Basic proofreading
General research tasks (competitors, suppliers, or potential clients. Sourcing products or materials online etc)
Inputting data into spreadsheets, CRMs, or databases
Taking minutes for meetings
Bookkeeping/Finance
Generating invoices and following up in case of non-payment
Making sure bills are paid on time
Issuing refunds
Paying employees and contractors
Reconciling bank and credit card statements.
Liaising with accountants
Monitoring bank accounts
Client/Customer Service
Responding to recurring customer enquiries
Dealing with customer complaints and refund requests
Following up with clients or customers post-purchase.
Maintaining a customer support FAQ or knowledge base.
Operational Support
Travel and Event planning and coordination; booking hotels, rental cars etc.
Processing and tracking expenses
Creating and organising contracts
Facilitating the setup of new employees
Benefits administration eg managing/researching health insurance and other benefits.
Market research
Inbox and Diary Management
Forwarding emails to other team members/flagging emails that need immediate attention
Responding to enquiries with a holding email
Unsubscribing from unnecessary mailing lists
Managing folders and filing no action emails
Managing appointments and meetings, avoiding overlaps or conflicts
Sending reminders and confirming availabilities
Lifestyle Management/PA
Personal duties incl. buying gifts, booking restaurants/events, researching holidays, researching utility companies, paying bills etc.
Setting reminders for birthdays or anniversaries.
Managing personal subscriptions or memberships.
Coordinating with household services, like cleaners or repair technicians